Refund Policy

ChuoAI operates on a credit-based system. Credits are purchased and used to access our AI-powered tools. This Refund Policy applies to all credit purchases made through our platform.

We understand that circumstances may change, and you may need to request a refund. We are committed to processing refund requests fairly and promptly in accordance with this policy.

You are eligible for a refund if you meet the following criteria:

2.1 Unused Credits

• • You have unused credits in your account
• • The credits were purchased within the last 30 days
• • No credits from the purchase have been used

2.2 Partial Refunds

If you have used some credits from a purchase, you may be eligible for a partial refund for the unused portion, subject to the following:

• • At least 50% of the purchased credits remain unused
• • The purchase was made within the last 30 days
• • The refund request is made in good faith

2.3 Technical Issues

If you experience technical issues that prevent you from using our service, you may be eligible for a refund:

• • Service outages lasting more than 24 hours
• • Critical bugs that prevent tool usage
• • Payment processing errors

3.1 Request Deadline

Refund requests must be submitted within 30 days of the original purchase date. Requests submitted after this period will not be processed.

3.2 Processing Time

Once your refund request is approved:

• • Mobile Money: 3-5 business days
• • Credit/Debit Cards: 5-10 business days
• • Bank Transfers: 5-7 business days

Processing times may vary depending on your payment method and financial institution.

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Step 1: Log in to your account
2. Step 2: Go to your account settings or contact support
3. Step 3: Provide the following information:
   • • Purchase date and transaction ID
   • • Amount of unused credits
   • • Reason for refund request
4. Step 4: Submit your request

4.2 Review Process

Once submitted, your refund request will be reviewed within 2-3 business days. We may contact you for additional information if needed.

4.3 Approval & Processing

If approved, your refund will be processed according to the timeframes specified in Section 3.2. You will receive a confirmation email once the refund is initiated.

5.1 Non-Refundable Items

The following are not eligible for refunds:

• • Credits that have been used to access our tools
• • Purchases made more than 30 days ago
• • Credits purchased through promotional offers (unless specified otherwise)
• • Subscription fees (if applicable in the future)

5.2 Abuse Prevention

We reserve the right to deny refund requests if we detect:

• • Fraudulent activity or abuse of the refund system
• • Repeated refund requests without valid reasons
• • Violation of our Terms of Service

If you have questions about this Refund Policy or need assistance with a refund request, please contact us: